Summary:

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients performs registration check-in functions answers phones schedules patient appointments obtains referrals and authorizations processes forms and performs discharge process.

Responsibilities and Activities:

This role will be responsible for providing excellent patient care including:

- Oversees patient financial process to ensure patient payments are obtained at time of service and are properly processed.

- Verifies that all necessary information is complete and accurate demographics referrals authorizations diagnoses information etc.

- Completes end of day batch including reconciliation of arrived patient schedule and time of service payments within established time frame.

- Orients and serves as a resource to new employees regarding department policies and procedures.

- Protects and preserves the patient*s right to privacy and confidentiality.

- Travel to satellite offices to perform duties may be required.

- Performs other related duties as required.

Required Competencies:

- A high level of customer service skills to master the patient experience.

- Proficient in English language and computer skills.

- Excellent interpersonal and communication skills.

- Demonstrated knowledge and skills necessary to provide care to patients throughout Lifespan with consideration of aging processes human development stages and cultural patterns in each step of the care process.

Preferred Competencies:

- Familiarity with medical office procedures and medical terminology.

- Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician*s medical office practice.

- Knowledge of medical office equipment

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Lifespan Physician Group Inc. Various Rhode Island Locations

Work Type: Full Time part time or per diem

Shift: Predominantly shift 1

Union: Non-Union