Qualifications
Required:
- Associate degree in related field, or sufficient, relevant work experience to equate to the degree
- One or more (1+) years of experience in a professional work environment supporting at least a minimum of 50 users in a technical support capacity
- Experience working with Windows Family of Operating Systems
- Experience working with Microsoft Office applications
- Extensive knowledge of PC configuration and Windows operating systems required
- Strong troubleshooting and problem-solving skills with attention to detail
- Excellent customer service skills
- Team Player
Preferred:
- Bachelors degree
- Two more (2+) years of experience in a professional work environment supporting at least a minimum of 100 users in a technical support capacity
- General knowledge of network operating systems, network topologies and protocols
- General knowledge of telecommunication systems and equipment
- Strong verbal and written communications skills
- Experience with JIRA Service Desk (Help Desk) solution software or equivalent
- Experience imaging workstations using System Center Change Management (SCCM)
Neighborhood Health Plan of Rhode Island is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.