ADMINISTRATIVE ASSISTANT

ADMINISTRATIVE

WORKER CATERGORY NON-EXEMPT

General Summary: Primarily perform administrative work including frequent high-level clerical work organizing, scheduling, coordinating, researching, compiling, and exchanging (and sometimes analyzing) information for supervisor. Assist supervisor in implementing program or department activities in internal and external communications. Contact with all level of management, employees and customers, mainly to assist with information exchange, problems and requests. Work is supervised on a limited basis, as necessary.

Essential Responsibilities:

• Greet clients/visitors appropriately. Excellent Customer Service Skills required.
• Notify staff of client/visitor arrival.
• Collect and record first party payments and track and manage client balances.
• Verify and update client demographic and insurance information.
• Ability to recognize emergency/urgent situations and respond quickly and appropriately by notifying clinical services.
• Verify insurance coverage and data enter pay sources utilizing Echo Software.
• Data enter and maintain clinical schedule utilizing scheduling Echo Software.
• Track and create group lists for ongoing groups to ensure there is ample capacity for groups.
• Call and confirm all clinical appointments.
• Answer and disseminate all incoming calls.
• Assist in special projects as assigned by supervisor.
• Review e-mail account daily for new messages.

Additional Responsibilities:

• Attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive's Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Work the hours and/or shifts assigned, and begin and end on time.
• Carry and enliven a positive Thrive image consistent with the Thrive's Guiding Principles and professional code of ethics.
• Function, as member of a team, i.e., be a Team Player.

Education, Experience and Competencies:

• Associates Degree or equivalent combination of education and experience from a two-year college or technical school and three years related experience.
• Strong working knowledge of Microsoft Word and Excel.
• Demonstrated ability to plan, organize, and work with minimal supervision. Excellent customer service skills a must.

Certifications, Licenses Requirements:

• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ+ Employer