Qualifications:

• Must have excellent communication skills and be well-presented, polite, tactful, and friendly.
• Ability to resolve complaints and difficult situations calmly and patiently.
• Ability to multitask.
• Minimum 1 year of experience in a managerial/supervisory role
• Must be proactive and professional with the ability to set and achieve goals.
• Computer literate and ability to easily navigate Microsoft Office Suite
• Previous cash handling experience

License Requirements:

• Must be licensed by the RI Department of Business Regulation

Essential Job Functions:

• Assists the Sports Book Manager in daily operations.
• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• Approves over the limit wagers for the property in absence of manager and approve low limit comps.
• Approves and refuses wagers from customers.
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to company policy.
• Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
• Maintains & continually updates knowledge of regulations.
• Knows and abides by policies, procedures, internal controls and courtesy guidelines.

• Performs all duties in accordance with state gaming regulations.
• Handles guest disputes quickly and effectively within the level of their authority.
• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
• Promotes safety awareness to minimize work related injuries.
• Maintains knowledge of property information.
• Ensures compliance with the federal currency transaction reporting requirements.

Physical/Mental Requirements:

• Constant standing and walking and occasional sitting.
• Frequent talking and hearing
• Occasional lifting, carrying, stooping, repetitive motions, eye/hand/foot coordination.

Working Conditions:

• Regularly exposed to smoke, bright lights, and noise