• Hybrid work policy and excellent work-life balance
• Generous benefit offerings including:
  • 9.5% employer contribution to 403(a) Retirement Plan
  • 100% employer-paid Life, AD&D, Short- and Long-Term Disability Insurance
  • Medical and Dental coverage with Employer cost share
  • Voluntary Vision, Life/AD&D, and Long-term Care Insurance available through payroll deduction
• 12 paid holidays
• Paid time off starting at 21 days per year
• $500 Computing benefit to be used for set up of home office (for applicable roles)
• Tuition Reimbursement
• Commitment to equity, diversity, inclusion and a welcoming environment

The AMS has three offices - our headquarters in Providence, Rhode Island; Mathematical Reviews in Ann Arbor, Michigan; and the Office of Government Relations in Washington, DC.

SUMMARY:

The Systems Architect is expected to act as an expert technical resource for other IT staff. They will undertake complex projects requiring additional specialized technical knowledge. This person must be able to make well thought-out decisions, coordinate with users to determine requirements and ensure that system improvements are successfully implemented and monitored to increase efficiency. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing servers (Windows and Linux), associated software and related components to achieve high performance for various business applications while ensuring minimal downtime. This position will be responsible for administration of our Microsoft Exchange environment, VMware Infrastructure and backup environment. Additionally, the Systems Architect collaborates closely with the compliance team to ensure alignment with PCI standards, implements and monitors SIEM solutions, and enhances overall security posture. They also assist the Network Engineer with configuring, maintaining, supporting and optimizing our WAN/LAN and communication links.

ESSENTIAL FUNCTIONS:

• Act as a technical expert. Serve as a consultant to senior management and IT staff on new projects and long-term system strategies, ensuring technology meets business needs and is deployed and maintained as effectively as possible.
• Provide guidance and direction to project teams to ensure compliance with standards and best practices.
• Write proposals and documentation, act as a vendor liaison, make presentations to client audiences and peers, work with upper management, and work well with other departments in providing the services necessary for their work.
• Understand and adhere to security policies and guidelines. Monitor industry trends to ensure technology architecture is current with industry standards and new technology implementation.
• Lead the design, implementation, configuration, and monitoring of Security Information and Event Management (SIEM) solutions tailored to the organization's security requirements.
• Collaborate with the PCI compliance team to ensure adherence to PCI standards.
• Provide administrative support to the Director as required, including but not limited to the development of project plans and assistance with budgeting.
• Oversee design, implementation and administration of critical technologies, including: backups, VMware Infrastructure, storage and email environment.
• Manage our Microsoft Exchange environment including: installation, upgrades, troubleshooting, patching, backup and recovery, development and documentation of procedures
• Manage our VMware infrastructure including: installation, upgrades, troubleshooting, patching, backup and recovery, development and documentation of procedures
• Document and participate in Business Continuity and Disaster Recovery planning and testing with regards to computing systems including management of backup environment
• Consult with users, management and vendors to determine computing needs and system requirements
• Monitor, analyze, and predict trends for storage equipment performance, space allocation, and data growth to recommend enhancements
• Lead design process for network connectivity to cloud services such as Azure.
• Plan, execute and implement new system hardware and software and create and maintain technical documentation
• Drive continuous improvement of server infrastructure to maximize system availability, performance, flexibility and business continuity.
• Coordinate and perform routine operating system and application maintenance to ensure a stable, reliable and secure environment
• Assist with support and maintenance of Windows Domain Servers
• Assist with installing, configuring, managing and ensuring optimal operation of all network hardware and equipment, including routers, switches, firewalls, UPSs, etc.
• Take ownership over projects and responsibilities and resolve issues proactively
• Manage multiple projects, activities and tasks simultaneously
• Evaluate project plans and proposals to assess feasibility issues
• Respond to customer requests via a help desk system
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Other duties as assigned.

INTERNAL AND EXTERNAL RELATIONSHIPS:

• This position will primarily provide support for employees in Providence, Pawtucket and Washington D.C. but on occasion may be required to provide support to Ann Arbor employees. Positive attitude, strong interpersonal skills, and the ability to communicate well with management, peers and staff are important in this position.
• This position will also help manage outside vendor relations including: vendor selection, scheduling of product demo and soliciting of quotes for products and services as necessary.

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires a bachelor's degree in Computer Science (or equivalent) and at least ten years related experience
• Proven experience in systems and network design and development
• Strong knowledge of security standards and protocols; working knowledge of a range of diagnostic utilities
• Proven experience with the following devices: Cisco ASA Firewall, Network Switches and Wireless Access Points
• Knowledge of current network protocols, services, and routing (TCP/IP, SMTP, DNS, DHCP, SD-WAN)
• Proven experience with communication platforms such as Zoom or Microsoft Teams
• Experience with management of Windows servers and Linux servers (Ubuntu Operating System)
• Strong Active Directory, Microsoft SQL and IIS design and administration experience
• Strong knowledge of SSH, Samba, MySQL, Apache and Tomcat
• Extensive knowledge of Microsoft Exchange design and administration
• Multisite VMware, vSphere & vCenter management and administration experience
• Storage provisioning, management, and backup knowledge; ability to assess storage needs and provide solutions
• Strong scripting skills for custom tools and reports (PowerShell, Perl, etc.)
• Ability to prioritize based on immediate needs
• Proven project management skills
• Exceptional written and oral communication skills; exceptional interpersonal skills, a polished and professional manner with a focus on rapport-building, listening and questioning skills; strong customer service orientation
• Strong documentation skills; thorough attention to detailed work
• Demonstrated analytical and problem-solving skills
• Conscience in use of resources (people, time, materials) in cost-effective manner to achieve work objectives
• Proven ability to exercise good judgment based on balanced consideration of facts, priorities, and alternatives

ATTRIBUTES AND COMPETENCIES: The following attributes and competencies are indicators of the skills and/or behaviors necessary to successfully perform the essential functions of the position:

• Demonstrates understanding of organization's mission, structure, culture, and constituencies
• Demonstrates knowledge of own department's work activities and mission; understands how own job impacts work of department
• Responds positively to changes in the organization and the workplace
• Demonstrates flexibility in responding to work demands
• Demonstrates and communicates respect for the opinions and beliefs of other people at all levels and fosters a climate of mutual respect
• Plans and organizes work effectively
• Accepts accountability for job performance and results
• Works effectively with others in a variety of settings
• Uses communication tools effectively (e.g., presentation, verbal, writing, relationship building, negotiating, listening) to meet needs of audience and/or situation
• Maintains professional composure in challenging situations
• Exercises discretion in identifying, handling, and safeguarding confidential information
• Addresses issues constructively, building cooperative relationships within and across departments
• Receptive to feedback and willing to try different approaches in order to achieve the best results

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Duties performed cause light fatigue of eyes, fingers, or other faculties due to long periods of standing, sitting or repetitive motion
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices

WORK ENVIRONMENT/CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment, climate-controlled, minimal noise
• Performing primarily sedentary work with limited physical exertion and lifting up to 20 lbs.
• Extended work hours may be required to meet project deadlines or resolve unexpected problems
• This position is required to be in-office with hybrid potential

Other duties disclaimer: This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone may perform.