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Professionally handle a high volume of incoming calls to help facilitate, analyze and resolve (i.e., troubleshoot) customer issues; strive to resolve customer issues via one call resolution guidelines and/or escalate as appropriate Answer inbound customer service calls through telephone IVR dialer system Thoroughly and efficiently gather customer information, assess and fulfill customer needs and
Posted 1 day ago
GTL
- Gainesville, FL
Audit for PCI Kiosk compliancy on an ongoing quarterly basis Review emails, pictures, documents and information to make sure there are no issues/duplicates Maintain call lists and data in GTL systems Provide backup coverage for Site Administrators Assist with administrative work and data entry Provide coverage and support for other teams Review policies and procedures Performs all other duties as
Posted 1 day ago
GTL
- Dallas, TX / Ontario, OR
GTL is seeking an Associate Technical Support Rep (ATSR) to join our Contact Center team in the Technical Services department. The ATSR is one of the first lines of response for client technical requests, and is focused on documenting the issue and routing it to the appropriate resource for resolution. The focus will be to identify the caller/customer, the product they need help with, and the seve
Posted 1 day ago
GTL
- Jacksonville, FL / Gainesville, FL
Provide oversight to multiple teams responsible for installs to new and existing customers Manage multiple projects to ensure project timelines are meeting contractual agreements within established deadlines Ensure assigned projects don't exceed budget Work directly with subcontractors to plan current and future installation projects Provide leadership guidance, training and mentorship for develop
Posted 1 day ago
Provide oversight to multiple teams responsible for installs to new and existing customers Manage multiple projects to ensure project timelines are meeting contractual agreements within established deadlines Ensure assigned projects don't exceed budget Work directly with subcontractors to plan current and future installation projects Provide leadership guidance, training and mentorship for develop
Posted 1 day ago
Process all inventory returns to include unpacking and sorting of materials returned. Process and document returns in the QAD ERP and POETS Service Ticket system. Maintain system integrity; ensure accurate data entry and communicate discrepancies surfaced to management. Work in Excel to accurately input data for reporting purposes. Work with team to conduct cycle counting in climate controlled (co
Posted 1 day ago
Responsible for overall service of GTL products at assigned customer sites. Prioritizing and planning of assigned service calls. Communicating updates associated with assigned service calls. Escalating problems when appropriate. Interacting in a professional manner with customers to foster positive relationships. Replacing telephony hardware and network components, basic maintenance practices. Pul
Posted 1 day ago
GTL
- Monterey, CA
GTL is currently seeking a Site Administrator (SA) to join our team in Salinas, CA. Under the direction of the Field Service Manager but working largely independently without and/or limited direct supervision, handle all system and site administration duties, ensuring all internal processes, procedures, and contractual repair timelines are adhered. Position will report to the GTL Field Service Man
Posted 1 day ago
GTL
- Bridgeport, CT / Boston, MA / Newark, NJ / 1 more...
Prioritize assigned accounts Develop account plans at the appropriate level and consistently use them to drive account activity Develop deep relationships with decision makers and influencers Attend relevant conferences and appropriately represent GTL brand Identify pain points and opportunities within each account Drive measurable and increased pipeline activity into prospect and investment accou
Posted 1 day ago
GTL
- Cincinnati, OH / Dayton, OH / Columbus, OH / 1 more...
Prioritize assigned accounts Develop account plans at the appropriate level and consistently use them to drive account activity Develop deep relationships with decision makers and influencers Attend relevant conferences and appropriately represent GTL brand Identify pain points and opportunities within each account Drive measurable and increased pipeline activity into prospect and investment accou
Posted 1 day ago
Global Tel Link (GTL) is currently seeking Customer Service Representatives (CSR) to join the team. You will be the front line of our customer service operations as you deliver first class customer service in every interaction in our call center. In a fast paced call center, you'll be responsible for resolving customer issues, acting as the pillar of knowledge for GTL products, services, and custo
Posted 1 day ago
GTL
- Dallas, TX / San Francisco, CA / Ontario, OR / 3 more...
Product content management including tablet applications, RSS Feeds, and applicable Whitelist/Blacklists. Work with the Director to identify and seek out content rights holders and partner companies for video, music, audiobooks, podcasts, to expand product offerings. Collect and prioritize content suggestions from account managers, customer staff, and end users; proactively follow new and trending
Posted 1 day ago
Responsible for overall service of GTL products at assigned customer sites. Prioritizing and planning of assigned service calls. Communicating updates associated with assigned service calls. Escalating problems when appropriate. Interacting in a professional manner with customers to foster positive relationships. Replacing telephony hardware and network components, basic maintenance practices. Pul
Posted 1 day ago
GTL is seeking a Technical Support Representative Tier l to join our team in our Tech Support department. The Tier 1 Tech is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with GTL products. We are a seeking candidates who thrive in a fast faced environment. The ideal candidate will be team orient
Posted 1 day ago
GTL
- Dallas, TX / Falls Church, VA
Drive initiatives that improve the field services organizational effectiveness and make a positive business impact; drive speed and efficiency as well as process improvement across the organization. Develop and mentor the regional leadership and management teams to ensure best practices are adopted and adhered to at all levels of the field services organization. Spearhead market leading strategies
Posted 1 day ago
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