1. Quality 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan. 2. Support customer satisfaction initiatives as defined in the annual individual work plan. 2.1 External Customers (Patients, Families, Guests, Visitors) 3. Finance 3.1 Facilitate Time of Service (TOS) Collection as di

1. Maintain appointment schedule template (alterations, deletions, additions). 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers. 2. Coordinate the ongoing operation of the check in process and front desk to ensure that quality services provided are cost effective and efficient. 2.1 Receive patient at arrival and

WHAT YOU'LL BE DOING THE ROLE Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail. Follow up on customer calls including returning voicemails Schedule services with homeowners and RbA Service Technicians Quote parts a